To ensure a smooth and hassle-free safari experience, please take a moment to review our payment terms and cancellation policy. These guidelines will help clarify our booking process and outline what to expect in the event of changes or cancellations to your safari plans.
Safari/Tour Payment Policy:
Payment Terms
- 50% deposit per person to book for all Maasai Mara safari tours. You can also pay the entire amount at once if possible.
The balance is due 6 to 3 days before the start of your safari. Payments (deposit & final balance) are preferred by credit card through our secure online system. For international clients, payments should be made in USD unless agreed otherwise based on the current exchange rate.
Credit/Debit Card Payments
We discourage cash transactions and prefer payments via credit card (Visa, Amex, or Mastercard) using our secure online system. Once your booking is confirmed, you’ll receive an invoice and a link to complete your payment.
We do not charge transaction fees for deposits or final payments made by credit or debit cards, though your card provider may charge their own processing fee for international transactions.
Safari Tour Cancellation Policy
Once your booking is confirmed, we incur cancellation fees if changes are made. We aim to keep these fees as low as possible, but the following charges apply based on the total safari price:
- Up to 60 days before the safari: No charges.
- 35-59 days before the safari: 20% cancellation fee.
- 15-34 days before the safari: 40% cancellation fee.
- 4-14 days before the safari: 60% cancellation fee.
- Less than 3 days before the safari: No refund, 100% cancellation fee.
Refunds will be credited to the original card used for payment within six months of cancellation. A 5% administrative fee will be applied to cover transaction costs.
Resolving Issues During Your Safari
We strive to provide a smooth and enjoyable safari experience. However, if an issue arises, please immediately notify your tour manager, lodge/camp manager, or driver/guide. This will allow us to address and resolve the problem during your safari.
If the issue cannot be resolved on-site, please send a written complaint within 20 days of your return, allowing us to investigate further. Any issues must be communicated promptly while on tour, as this allows us to take the necessary action.