Before embarking on your unforgettable safari adventure, please take a moment to review our essential booking terms and conditions. These guidelines will help ensure a smooth and safe experience while exploring the wild beauty of East Africa.
Seasonal Factors and Resort Facilities
Some tourist facilities may be unavailable early or late in the season due to maintenance or closures. Public holidays, religious festivals, or maintenance work may also impact services and amenities, including pools, shops, and banks.
Wild Animals
Your safari may bring you close to wild animals. While rare, wildlife encounters can occur, and The Mara Wanderlust is not responsible for any incidents. Many safari camps are unfenced, and animals may pass through at any time.
Responsibility
Travel in Africa carries some risks, including poor road conditions, natural forces, and limited access to medical facilities. The Mara Wanderlust acts only as an agent for hotels, tours, transport, and other services provided by third-party suppliers. It is not liable for death, injury, or loss resulting from circumstances beyond its control.
The Mara Wanderlust reserves the right to change hotels or itineraries if needed due to road, weather, or airline disruptions. Baggage is carried at the traveler’s risk.
Safari Transport
Safari vehicles used in East Africa differ from tour vehicles in developed countries and typically do not have air-conditioning. Land Cruisers with sliding windows are used for overland safaris, and open-sided vehicles are common for game drives inside reserves.
Law and Jurisdiction
These terms are governed by Kenyan law, and any disputes must be resolved in Kenyan courts.
Issues/Complaints
If any issues arise during your safari, notify your tour manager immediately in writing (via email or WhatsApp) for prompt resolution. If unresolved, submit a formal complaint within 30 days of your safari’s end for investigation and action. Valid claims will be addressed within 30 days of receiving the complaint.