Privacy Policy
Effective Date: 1 January 2025
Company Name: The Mara Wanderlust
1. Introduction
At The Mara Wanderlust, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of personal information:
- Personal Details: Full name, phone number, email address, ID or passport number (when necessary for bookings).
- Booking Information: Travel dates, destinations, accommodation preferences, number of travelers.
- Payment Information: (We do not store card details directly. Payments are handled securely through trusted third-party providers like Mpesa and card processors.)
- Website Usage Data: IP address, browser type, pages visited, referring URL, and time spent on the site (via cookies and analytics tools).
3. How We Use Your Information
We use the collected data to:
- Process travel bookings and reservations
- Communicate with you regarding your inquiry or booking
- Provide customer support and respond to your questions
- Send confirmations, invoices, and updates
- Improve our website and customer experience
- Comply with legal and regulatory requirements
4. Sharing of Information
We do not sell or rent your personal data. We may share your data with:
- Trusted third-party service providers (e.g., hotels, tour guides, payment processors) only to complete your bookings
- Government authorities when required by law or regulation
- IT and marketing service providers to help us operate the website and services (e.g., email communication tools, analytics)
All third parties are required to treat your data confidentially and use it only for the services they provide to us.
5. Cookies and Tracking Technologies
We use cookies to:
- Understand how you use our website
- Improve user experience
- Provide targeted advertising or marketing communications (if applicable)
You can control or disable cookies in your browser settings. However, some features of our website may not function properly without them.
6. Data Security
We implement reasonable security measures to protect your personal data from loss, misuse, or unauthorized access. However, no method of transmission over the internet is 100% secure.
7. Your Data Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction or deletion of your data
- Object to certain types of processing
- Withdraw consent (where applicable)
To exercise your rights, contact us at info@themarawanderlust.com
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. Please read their privacy policies separately.
9. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated effective date. We encourage you to review it regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
The Mara Wanderlust
Email: info@themarawanderlust.com
Phone: 0799350727
Website: https://themarawanderlust.com/